Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 368 total complaints in the last 3 years.
- 139 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase a 60 unit package of oral B y-shaped floss picks for approximately $5 April 14th of this year. I opened he package 5/2. Essentially, all of the picks were faulty. I used anywhere from 2 to 5 pciks per day, for one time through my mouth. I called their guarantee phone line ###-###-#### and was told they couldn't do anything without a receipt. The customer deflection rep (my term) said I should file a complaint instead. So I am.
Business Response
Date: 05/23/2025
Thank you for reaching out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about your experience with our floss and Money Back Guarantee, and would be happy to assist.
Please note, we have different departments, so in order to reach out to us directly, please call us at the number listed on the package, as customer service is separate from our Money Back Guarantee team. Since we value you, we’d love to assist you further. To that end, please keep an eye out for an email from us directly regarding your refund.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
Initial Complaint
Date:05/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a P&G rewards member. I’ve been a member for years… I buy a lot of Olay but most of the time I don’t get credit from the $40 moisturizers immediately. I have to contact support each and every time. I’ve honestly started to buy ****** instead because it absolutely frustrates me to no end to go through the process and then get no credit for my purchase and then have to go about contacting customer service. *** just doesn’t code the combo or Vitamins C face moisturizer with the word Olay in it. It seems like you all would take note and try to fix the issue. I’m a professional reviewer and will be complaining and writing bad reviews every where I can. Your reward program sucksBusiness Response
Date: 05/21/2025
Thank you for contacting the Better Business Bureau (BBB) and P&G.
Were very sorry to hear about the difficulty you are having with our receipt scanning process. We appreciate your feedback, and we are sorry for the extra step you have to take to get the points. We truly appreciate your loyalty to Olay and be assured. we will share that you would prefer the brand name not be a requirement on the receipt for submission. In addition, we’ll express with our team that works directly with this particular retailer that is standard for the brand name to be on receipts for most retailers, and it makes it difficult for our consumers in these situations when the brand is not included.
Because we value you as a consumer, our team did add 300 points to your account. Again, we’re sorry for the extra time this takes but do hope you continue using Olay for the many benefits. Also, as a goodwill gesture, we would like to send a $10 off coupon you can use towards your next purchase of Olay. Once you respond back to us with your mailing address, you can expect to receive the coupon in approximately 3 weeks.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 05/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate you all considering my frustration as a reviewer and influencer I take my time seriously I use to mention you guys all the time but as of late I can’t say anything positive because of reward program being such a hassle. I am **** ****** and receive all correspondence at **** **** ****** ********* ** *****. Thank you.
Regards,
**** ******Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My case number is ********* no compensation was received. I run a daycare center and on my lunch hour I called to check. The woman on the customer service line was obnoxious condescending and rude. After she put me on hold for 20 minutes she came back with an attitude. There was a TV blaring in the background and kids screaming so I'm assuming she was working from home and distracted. I would like the compensation promised me for the defective product. Better Business Bureau can you help me get this done. Thank youBusiness Response
Date: 05/14/2025
Thank you for reaching out to the Better Business Bureau and we're sorry for your disappointment. Be assured, we will review your last call and if we deem coaching is appropriate, we will provide that to our advisor. Please know, the number of reports from your residence has far exceeded what we feel is reasonable, therefore the unused funds on the card were reversed. We're sorry, we are unable to provide further assistance.
Kind regards.
Customer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. I am now filing a Better Business Bureau complaint and if you don't show up I will be left with a judgment that we will collect on. Shame on you. My residence? We live in a multi residence building with 659 people? What is your problem and why are you targeting me as a disabled person? I am not responsible for your people that have problems nor your products that the people have problems with. I now have an email for the CEO of Procter & Gamble where I am going to next. In between my family and I I will have my money returned to me and you will get reprimanded for your targeting a disabled person.
Regards,
*** *****
Initial Complaint
Date:05/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Proctor & Gamble has a toilet finder app. The locked porta potty in front of my mother's house has been drawing a lot of traffic and it is obvious we are on such an app. I contacted P G to ask them about it and they claim they do not have an app at all. This is a complete lie! **************** Here is their response (the lie): Hi Nicole, Thank you for contacting us here at Charmin, though I don't think we are who you are looking for. We don't have a toilet finder app and not sure what company you even are representing. Regardless that's not an app created by us, even if someone listed our name on it, it's not officially run by Charmin or P&G. Thank you for contacting us, contact us anytime here at Charmin. Kind regra Melinda Charmin Team ref*************************:ref ********Business Response
Date: 05/14/2025
Thank you for reaching out and we're sorry for your mother's frustration. Please know the article link you shared was from 2017, we do not currently have an APP for finding clean bathrooms, this was discontinued some time ago. If you would please reply with the name of the APP, this would allow us to research further and understand if the Charmin name is associated with it.
Kind regards.
Customer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *****
Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 64.74$ worth of product (all 3 items were gain) from a pharmacy for car load up as I do often.. I got home and noticed all 3 had been tampered with.. missing product it felt very light and upon looking they had poured the gain out and pour a cheaper bottle into it I’m assuming to refill it. The beads were halfway full. It was a mess!!! . They are open used and clearly messed with. I reported it and had my account removed from the place I bought it from because I lost my cool on them. I felt taken advantage of.. I was fine with them removing me because clearly they had something to do with it and my next step was going to be to contact you guys directly which I did and was given a list of things that I needed to do that are so unnecessary and that I am unable to do. I cannot provide anything but the products. I feel so taken advantage of. It’s very odd that all of a sudden all three products have been tampered with used when I do a carload.. they knew I wouldn’t notice until I got home as they placed it in my car.. I reached out to you guys directly through email and like I said I was given a list of things that I am unable to do because my account was removed. I’m going to be making a TikTok video about the whole situation do not call me btw only email I do social media and go live during the day. You guys refused to help me or send me the products. At first I was only upset with the retailer but after emailing with you guys I realized your just as bad as the store who sold me these products. Super disappointed. I can only say so much I’m running out of space.. basically I bought $64 worth of product and when I got home noticed everything was tampered with used and swapped and I’m out that money. Shame on you guys for not helping me after I was taken from. Keep my 64$ I’m going to leave reveiws and share this with my supporters. It’s so sad. I know you don’t need me as a customer it’s just sad you guys didn’t help me eitherBusiness Response
Date: 05/07/2025
Thank you for reaching out and we're sorry to hear of the experience you had with the retailer, a variety of our products, and our response when you contacted. We understand you can no longer interact with the retailer but expected you may have a receipt from the original purchase online or when you picked up the items. If not, you're welcome to return the items to us directly using the following address, please be sure to use trackable shipping and include the receipt for the shipment as part of your return.
**** *** **** **** **** ** *** ***** *** * ********** ** ******* ** *****
Once we receive the items, we'll be happy to assist.Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Proctor & Gamble began a rebate program for purchases from 3-30-25 to 6-15-25 several weeks ago. The submission form has the submitter enter the UPC code for the items purchased. Once entered a drop down list appears of PG products. The items purchased did not show up in the list. I purchased the products 4-4-25 and contacted PG rebate help line about the problem 4-7-25. The help line staff took the UPC codes and indicated the items were eligible for the rebate and they would be added to the drop down list. As of 5-5-25 the UPC codes had not been added to the list. I contacted the help desk again and received the same story that the codes are being added. I don’t think the company plans to correct the issue to reduce possible rebate claims.Business Response
Date: 05/12/2025
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We are very sorry to hear that you did not receive your rebate. Although we do not handle promotions directly, we would be happy to assist. Please look for an email from our P&G team with more information about how we can help.
Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a registered Proctor and Gamble direct coupon account for P&G product coupons, for well over 1 year now. EVERY time, I've tried to use either printed or mobile coupons they ARE ALWAYS REJECTED. This has happened and has continued to happen at multiple retailers including *******, ******, ****** *******, etc..... I contact the company, always receive the same answer " We can't gaurentee that a retailer will accept our coupons" or " All retailers have the Right to Reject our coupons" Today, I reached out to Proctor and Gamble again on the website and asked for a list of retailers that will accept their legitimate manufacture coupons? As , I am on SSDI only, every penny counts, I really need to be able to save money each month, but can't find ANY retailer that will accept them in any form?? Their response was " We are sorry, we can't help it if retailers reject our coupons, it is their right to do so" and deny my request for a list of accepting retailers? In this day and time, with our economy, inflation, I am struggling to afford my medication, food, gas to get to/from appointments, surgeries, specialists, pharmacy trips, out of pocket medical care costs and products for simple daily living, coupons would greatly help me out. I've been a Critical Care RN for 20 years, unfortunately I became a victim of a surgeon's malpractice during a required, but routine outpatient Minimally Invasive SI fusion. I woke to a shattered pelvis, cracked femur and unable to walk. I have since had to undergo multiple corrective surgeries including a 7 hour long total pelvic reconstruction. I've dedicated my life to care for others, their families and save lives. I am fighting so hard to get back to that. For now I am left struggling every month and think it's disgraceful that Retailers refuse legitimate coupons and Proctor& Gamble provide no help to customers when contacted for help. This is a widespread issue and needs to be addressed please?Business Response
Date: 05/13/2025
Thank you for reaching out to the Better Business Bureau (BBB) and Procter & Gamble. We’re sorry to hear about your experience, and would be happy to assist.
While our coupons are intended to be redeemed at stores that carry P&G products, we can’t force stores to accept them. If you're having trouble using one of our coupons, you might want to check with store management about their coupon policy or try another location or retailer.
Since we value you, please keep an eye out for an email from us directly regarding compensation.Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
Initial Complaint
Date:05/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March of 2025, I participated in Procter & Gamble's "Charmin Roll Fit" Money Back Guarantee Offer. *(I have enclosed a copy of my original submission)* In early April of 2025, I received a post card in the mail dated 3/23/25 stating that my request could not be processed as the UPC code I sent in was invalid for this promotion. Additionally, I was informed that I could send in the correct valid UPC code within the next three weeks and fulfillment could be completed. After receiving that post card; I responded immediately, indicating that I was not able to re-send a "valid" UPC because the original offer I had participated in required me to send in the actual UPC code from the package. I also maintained that I had indeed sent in a "Valid" UPC code for the offer. As proof, I provided (2) photos - the front and back of the product I purchased. The Front of package picture shows Charmin Ultra Stong - a picture that identically matches the picture on the offer form. The second photo was of the back of the package, of course missing the UPC code, since I cut that out and sent in with my original submission; but the photo did clearly show a banner, part of the package's advertising: "Roll Fit Guarantee" offer. These photos together prove that I submitted a "valid" UPC for the offer in question. Both the front and back of the package shows that I purchased a correct product and the back of package shows this product was eligible for the offer and thus the original UPC code I sent in was valid. *(I have enclosed those photos )* Today, I received another postcard indicating that fulfillment of my offer could not be completed, again, because I did not submit a valid UPC. It sounds like they did read my previous response or take it seriously - a response I know they received because it generated this new postcard I received today! I feel Procter & Gamble just does not want to honor this MBG offer, which I find very unusual and uncharacteristic of this company!Business Response
Date: 05/02/2025
Thank you for contacting the Better Business Bureau (BBB) and Charmin.
We are very sorry to hear about both your experience with our product and that you did not receive your refund. Although we do not handle promotions directly, we would be happy to assist. Please look for an email from our Charmin team with further details about how we can help.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 05/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have sent me a separate email offering me a resolution by offering me a prepaid debit card in the amount of $22.99 and that I should expect that card via the us mail within approximately (3) weeks. This resolution is satisfactory to me as it is exactly what I had expected when I participated in the Charmin MBG offer. One suggestion might be that Procter & Gamble Distributing LLC communicate their chosen fulfillment partner's in *********; they are always difficult to work with from a consumer's standpoint a no matter how much physical proof you provide to the fulfillment center that you have participated correctly in a promotion (Not just those of P & G's) they will give the consumer the run-around and deny and deny, until the consumer has become so frustrated; they just give up. I can tell you that not every consumer is trying to "cheat", at least not intentionally, and to be treated as such by these fulfillment centers are most definitely not building or securing brand loyalty for the companies that contact with them!
Regards,
******* *******Initial Complaint
Date:05/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have used GLIDE floss for many years as recommended by my dentist. Recently I opened and started using a package and it quickly became clear the floss has been reformulated. It stretches, shreds, and breaks easily. Little strands peel off , sometimes sticking in my teeth. It takes two to three pieces of floss to do all my teeth. All of this is under performing the previous formulation of your GLIDE. I am forced to try other brands that will work better with my teeth. Unhappy customer.Business Response
Date: 05/01/2025
Thank you for reaching out to the Better Business Bureau (BBB) and Oral-B Glide. We’re sorry to hear about your experience, and would be happy to assist.
Our floss products go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful and we'll make sure it's shared with our Quality Assurance Team. Thank you for taking the time to let us know.
Since we value you, please keep an eye out for an email from us directly regarding compensation.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
Customer Answer
Date: 05/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** ******Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint against Spruce, the manufacturer of Spruce Weed and Grass Killer (a P&G Company), regarding their satisfaction guarantee and refund policy. The company prominently advertised a "Satisfaction Guaranteed or Your Money Back" offer, which influenced my decision to purchase their product. However, my experience with their refund process has been frustrating and seemingly unfair. On March 3/3/2025, I purchase the Spruce Weed Killer from ******* (receipt attached) for $39.97. Upon realizing that the product did not perform as advertised, I followed the required procedure to request a refund about 1 week later and well within the 30-days required by the company. Despite submitting all necessary documentation, Spruce initially denied my request on the grounds that I was not of legal age in my state—an irrelevant and misleading claim. I accidentally wrote down 12/27 as by month and year of birth thinking they were asking for month and day. Even so, someone born in 1927 would certainly be of legal age in every state in the country! After contesting this, the company shifted their reasoning, now stating that the UPC symbol or proof of purchase provided does not qualify for the promotion. This contradicts the in-store signage, which clearly indicated that the product was covered under the satisfaction guarantee. In addition, the rebate form, also attached, does not mention any thing about which products are included or not. This seems very deceptive. I request the BBB help in addressing: 1. Enforcement of Spruce’s advertised refund policy. 2. Clarification on their refund denial and accountability for misleading consumers. 3. A refund for the purchase price of the product. I have attached supporting documentation I appreciate your attention to this matter and hope to reach a fair resolution.Business Response
Date: 05/07/2025
Thank you for contacting the Better Business Bureau (BBB) and Spruce.
We are very sorry to hear about your dissatisfaction with the product and the difficulty you are having with our Money Back Guarantee. Although we do not handle promotions directly, we are happy to assist.
Please look for an email from our Spruce team with further details about how we can assist.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 05/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you BBB
Regards,
*** *****
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