Complaints

This profile includes complaints for Amerisleep's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amerisleep

  7167 E Rancho Vista Dr Ste 137 Scottsdale, AZ 85251-1496

  
• 

  Amerisleep

  5235 Marathon Ave Ste D110 Fort Worth, TX 76109

• 

  Amerisleep

  5135 W Alabama St Houston, TX 77056-5827

• 

  Amerisleep

  11800 Domain Dr Ste 114 Austin, TX 78758-3426

• 

  Amerisleep

  2905 E Skyline Dr Ste 225 Tucson, AZ 85718-3093

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an AS3 Hybrid on 11/2/24. Amerisleep put down the wrong tracking number on my order. Because of this, I never received any notifications about my delivery, and even though I was repeatedly checking their tracking system, it always said "order processing". I also kept receiving re-affirming emails that my mattress was 'on the way'.When I called in, the agent noticed the issue and fixed it. Only problem is, my mattress had already been delivered multiple weeks beforehand, and stolen since it was just sitting there with no notice.I live alone and am not always at my primary residence. Without any way of knowing when an order was delivered, this was bound to happen. This issue is a direct result of Amerisleep's mistake.I went through a very lengthy customer support experience, where in the end they refused to help me. They did claim they could help if I filed a police report. I did not want to be involved in this process for an event that happened months ago, with no video or evidence whatsoever. Throughout my experience, I had several unprofessional interactions with their ** team. I was strictly professional even given the circumstances, and was met several times with emails that didn't get responses for weeks, attempts to shift ownership of the situation to *****, and phone conversations where it was clearly inferred that they suspect I am being untruthful. I filed a chargeback with my bank, and unfortunately, since the ** interaction took too long, the time period for this had already ************ is 4/29/25, almost 6 months after I placed my order, and I am still out $1500 for a product I never received.

  

  Business Response

  Date: 05/08/2025

  Thank you for taking the time to share your experience. We are truly sorry for the frustration and inconvenience you've endured, and we understand how upsetting this situation must be, especially given the delivery confusion and the challenges you've faced in trying to resolve it.
  
  After reviewing your order and the history of your communication with our team, we recognize that the incorrect tracking number contributed to a significant breakdown in the delivery process. We sincerely apologize for this error and the impact it has had on you. While we are unable to offer a refund at this time, we do want to make things right by offering a one-time replacement of your AS3 Hybrid mattress at no additional cost.
  
  We hope this resolution demonstrates our commitment to your satisfaction and helps restore your trust in our brand. Should you wish to proceed with the replacement, please reach out to us directly at *************************** or ************** so we can arrange the delivery at a time that works best for you.
  
  Again, we deeply regret the circumstances surrounding your experience and appreciate your patience as we work to make this right.

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amerisleep used to be the most amazing company I own two beds ( still have) the as5 and as3. I thought Id get the as5 because my old one is still kicking and so comfortable. Well this one was not comfortable. My fiance was even having pain and normally doesnt. I woke up in pain almost daily which was not happening in my prior bed. Amerisleep advertises an exchange no hassle trial period for beds. I decided to exchange my bed and it was an absolute nightmare. It took days for them to get back. If you want to speak to someone you call a phone number and they put in a ticket for someone to call you back in 3-5 days. Time started to run out and they said they had no one to come get the previous bed. They said to get it donated but I had no time, the new bed was coming in a few days. It took absolutely everything in me arguing and emails and phone calls until finally they sent a junk hauler for a brand new mattress. They new bed is here the as 3 and yet again the quality of the bed is nothing like the as 3 i also own. It is making my pain worse but now because of their delays I can not return it. I wake up in awful pain that lasts all day sometimes. I can not believe this happened. I dont know if its intentional? I want my money back. Im not sure of the exact amount because they refunded the difference from as5 to as3

  

  Business Response

  Date: 05/27/2025

  We are sorry for any inconvenience and frustration in this experience. At Amerisleep, we are committed to providing a smooth and supportive experience, especially during mattress exchanges and returns, and were sorry to hear that this was not the case here.
  
  We recognize that delays in communication and scheduling contributed to a difficult experience. This is not the level of service we strive to provide. Although the current mattress is an exchange, and typically ineligible for return under our policy, we would like to offer a one-time courtesy return for the AS3 mattress to resolve this matter. Our team will coordinate the pickup and refund the remaining balance paid toward the order once the mattress has been removed.
  
  We hope this gesture helps restore the customer's trust in **********************. If the customer would like to proceed with the courtesy return, they may contact us directly so we can begin coordinating the next steps.

  Customer Answer

  Date: 05/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like to know how the removal will be handled. 
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cali king bed with a wood frame and headboard. When it arrived, there was NO HEADBOARD. Amerisleep claims that the pictures are not accurate on the website. Here's their response:Please note that we do not sell headboards. The headboard shown in the product image is for display purposes only and is not included with the purchase. This is indicated in the image caption, which states, "Headboard not included."I clearly purchased a bed frame with a HEADBOARD. The pictures and the video on the website show the headboard.

  

  Business Response

  Date: 04/24/2025

  We're truly sorry for the confusion and disappointment surrounding the headboard expectations with your recent order. While our product page does include a caption noting that the headboard is not included, we understand how the photos and video may have conveyed a different impression.
  
  Your feedback is incredibly important to us, and were already reviewing how to better clarify this information for future customers. We appreciate your loyalty as a returning customer and your honesty in sharing your experience.
  
  As a gesture of goodwill, wed like to offer a $50 credit toward your purchase. A member of our team will follow up with you shortly to ensure we support you in away thats meaningful and fair.

  Customer Answer

  Date: 04/24/2025

  $50 refund doesn't solve anything for this $2800 purchase.  I still need a headboard.  Amerisleep is not taking responsibility for this still claiming there was some fine print I missed saying 'headboard not included'.
  
  The website overwhelmingly showed that i was purchasing a bed frame with a headboard.  Why couldn't they offer to get me a headboard somehow?  I am beyond unhappy
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 10th (2/10/25)I noted in writing I needed a return to be processed. March 3rd Received email stating acknowledgment of beginning return process- after I called a few times. March 5th Finally referred to Sharetown for mattress removal service, who themselves were prompt and helpful. March 11th Mattress was picked up and I emailed the receipt of that pickup. March 13th Email response stating that my return would now begin to be PREPARED for processing. March 22nd Emailed promising full refund within 14 days, with an additional 10 days for bank to process. Todays date is 4/16/25, no refund and no response to my last two emails. Note that it has been over two months from start of return process.

  

  Business Response

  Date: 04/23/2025

  Thank you for bringing this to our attention. We completely understand how frustrating and disappointing this experience must have been.
  
  Ive reviewed your return, and I can confirm that your refund has been fully processed. An email confirmation was sent with the details of the refund and the estimated time frame for it to reflect in your account. If you havent seen that message, it may have ended up in your spam or promotions folder.
  
  If theres anything more we can do or if you need help locating the refund confirmation, please dont hesitate to reach out.
  
  We're here and happy to assist.

  Customer Answer

  Date: 04/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 4 months of waiting for resolution to a warranty claim issue which is validated by pictures specifically requested by this company that match and show our warranty claim is valid, the company has gone completely silent on us. After one month of submitting the claim they asked for additional information, it was provided promptly. That was over three months ago and after numerous emails to their customer service, there been no response. Their online chat representatives have been more responsive but unhelpful saying they will make note of the issue but cannot help. This is frankly ridiculous and infuriating because the indentation which stretches all the way across the mattress is three inches deep in places and protrude inward towards the center of the mattress 16 inches making it unusable. We spoke in person to a representative at their ****** store before it was closed and he confirmed that they were having so many issues with their A5 hybrid at this time that they changed how they made them. All we want is our claim to be honored in a timely manner, to this point the entire process has been insulting.

  

  Business Response

  Date: 04/16/2025

  Thank you for bringing this to our attention, and we sincerely regret the delay and lack of communication you've experienced regarding your warranty claim. We understand how frustrating and disappointing this situation has been, especially given the issue you've described with your mattress.
  
  Please know that your claim has not been forgotten. Our warranty team is actively reviewing your case and will be reaching out to you directly to provide an update and next steps. We recognize that your concerns deserve timely and respectful resolution, and we are working to ensure your experience moving forward reflects that.
  
  Again, were truly sorry for the inconvenience and lack of follow-up thus far. Your patience is appreciated, and were committed to resolving this matter as quickly and thoroughly as possible.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my wife and I ordered an Amerisleep AS2 mattress roughly 3 years ago. Over the last year, we have experienced a severe drop in quality of the mattress. We are both normal weight (130 lbs and 160 lbs) and we have never moved the mattress or induced any undue stress on it. The mattress has been severely sagging, and has led to medical issues (back pain) for my wife and me for which we have started seeking medical attention. I filed a complaint with Amerisleep with a request to replace the mattress with a firmer one, which they never responded to. I had to call them to solicit a response and they indicated that despite a 10 year/20 year warrantee, they would not entertain any conversation about replacement unless it sags more than 1.5 inches without any weight on it! Poor product and poor product life. I am requesting either a refund for my mattress or a replacement.

  

  Business Response

  Date: 05/23/2025

  Thank you for reaching out and sharing your experience. We're truly sorry to hear about the discomfort you and your wife have been experiencing, and we understand how frustrating this must be.
  
  We did attempt to contact you via email on April 5th regarding this matter, but unfortunately, we did not receive a response. This email was requesting images to show the warrantied defect.  As per our policy, the request timed out on April 19th due to inactivity.
  
  Additionally, after thoroughly reviewing our records, we have been unable to locate any purchase information associated with the details provided. In order to move forward and further assist you, we kindly ask that you provide any of the following:
  
  The full name used at the time of purchase
  The order number (if available)
  The email address associated with the order
  The approximate purchase date and delivery address
  
  This information will help us locate your order in our system and determine what options may be available under the warranty policy. Were committed to providing support and will do our best to assist once we have the necessary details.
  
  We appreciate your patience and look forward to resolving this for you.
  
  

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 17th 2024, I made an Online Purchase with AmeriaSleep for two items, a Mattress for the amount of ******* with a coupon for ****** off, so paying ******* for the mattress, I also Purchased a mattress cover for *****, both Items were shipped by ****** I received the mattress cover, Around 12/4/2024 I had not received my Mattress, I began Tracking and calling ****** I aslo called AmeriaSleep and alerted them that ****** could not locate the Packages, AmeriaSleep said they would trace the Package and let me know in a couple of days, I never heard back from ***********, I called them Several more time and was informed there was nothing they could do until ***** located the Package. On December16th I file a dispute with ****** to Ask the seller for as refund of *******, AmeriaSleep , called my a tird to get me to cancel the dispute. the amerisleep vendor told me they had already shipped another mattress, but he would not Provide me with a tracking number. I told him I would not cancel the dispute until I received the new Mattress, the customer service *** said he was going to cancel the shipment and refund only $576.46 USD, of ******* I spent. , I would like a refund of the rest of the Purchase Price of ******

  

  Business Response

  Date: 01/01/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience youve experienced throughout this process. Our goal is always to provide excellent service, and we regret falling short of your expectations.

  
  We are actively working with ****** to address the dispute and find a way to refund the remaining amount of $472.54. Unfortunately, when a partial dispute is filed, it can limit our ability to refund the full amount directly through ******. Please rest assured that resolving this matter is a priority for us.

  
  Additionally, we are working closely with ***** to intercept and return the replacement mattress that was shipped to you. This step is necessary to ensure that the replacement is accounted for and does not create further confusion or delays in processing your refund.

  
  We appreciate your patience as we work toward a resolution.  If you have any additional questions or concerns, please dont hesitate to reach out to us directly.

  Customer Answer

  Date: 01/01/2025

   The money needs to be refunded , and until the  money is refunded this should remain Open, It very easy for AmeriaSleep to send me a check to my home. **** called me on the 23rd of December, and in threat form, either I Drop the dispute, or he would cancel a shipment of another mattress, which I knew nothing about until the call on December the 23rd.  I explained that I would drop the dispute when the second Mattress arrived, I explained I would lose All ability to dispute if I cancelled, he did not care.  he stated he was calling the Shipment and refunding an amount that he knew was incorrect.. ****** has stated that the refund part amount and there side is closed. ****** Stated the AmeriaSleep should have corrected the Amount.  Sincerely ****** T *******

   

   

  

  Business Response

  Date: 01/07/2025

  Hello all,

  We are pleased to confirm that the mattress has been successfully delivered, and the guest has been invoiced for the remaining balance of the refund. We sincerely appreciate Mr. ******** patience and understanding throughout this process, as well as the opportunity to resolve the matter to his satisfaction. Should he have any further questions or concerns, we remain available and ready to assist.
  

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I discovered that my Amerisleep mattress that we have had since 2019 contains fiberglass. It is all over our mattress and bed frame. I then contacted customer service,and was again told we have never used fiberglass. I said I understand thats what you have been told but my mattress is full of it. I was then brushed off and told well we dont use it so..I then called back again, frustrated to explain that I get that you may have been told the company doesnt use it, but it clearly does (or did) and was then told to email warranty. After sending an email, with video proof, I was quickly told they started being fiberglass free only in 2022. so they lied to their employees about never using it then. Was offered a replacement. It has been days of back and forth correspondence via email with them asking for more and more photos to try and locate this law tag that isnt on my mattress that I never removed. I am getting nowhere with them, due to the fact that my mattress is missing this tag. Regardless of this tag, I have a clearly false advertised product from Amerisleep, have been lied to multiple times before they admitted they did use fiberglass in the past, its ruining my bedroom, its incredibly itchy on my skin everytime I have to move my mattress around to provide them more and more proof, and Im incredibly angry. Especially going on social media sites such as tiktok to see that they will send influencers free product to promote their business, but made actual customers jump through hoops to make anything right. Absolute awful business practice from this company. So buyer beware, their mattresses DID include fiberglass that leaches through the cover, and will ruin your things. And if you cant find the law tag, then you are out of luck. All I want is a replacement like promised, regardless of this tag that I cannot find, because their mattress is leeching fiberglass all over my bed and belongings and I feel unsafe sleeping on their mattress.

  

  Business Response

  Date: 11/29/2024

  We are working with this guest within our help desk.  Below is a copy of the reply we have sent to this guest for your records:
  
  Hello ******,
   
  Thank you for your patience while weve been reviewing your concern. Weve been working to locate your order or the original purchase details for the mattress in question. However, its important to note that our warranty does not transfer if the mattress was not purchased new from Amerisleep.
   
  To assist with this process, we kindly ask for the following:
  
  The law tag from your mattress: This information is crucial for us to try and identify the purchase.
  Measurements of your mattress: Specifically, please confirm whether it is a King or California King size. This may help us narrow down our search.
  The name of the original purchaser: You mentioned this was a gift. Providing the name of the individual who purchased the mattress could also assist us in locating the order.
  
  Additionally, we want to clarify that Amerisleep began manufacturing fiberglass-free mattresses in *******. Prior to that, there was no official statement on our website or from employees claiming that earlier models were fiberglass-free. All current staff members have been trained with this updated information applying to current models.
   
  If we are unable to verify the purchase through these steps, or if you are unable to provide the law tag, we would be happy to offer a courtesy discount of 40% off the retail price of a new mattress.
   
  Please let us know if you are able to provide the requested details. We appreciate your cooperation and look forward to assisting you further.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Return for mattress that was within the 100 day trial period. ******** was picked up and refund was approved. This occurred on October 14, 2024 and after several emails requesting status of refund, Ive been informed Im in the queue for refund processing. Every day I email and inquiry and every day I receive the same response that refund is approved and Im the queue for processing. Amerisleep must be processing a lot of refunds since Ive been informed Im in the queue with their accounting for 13 days now. I am still making payments on a mattress I do not own and havent owned since picked up for return on October 14th. Im asking for assistance with getting my refund from Amerisleep.

  

  Business Response

  Date: 10/29/2024

  Thank you for your patience and understanding as we worked to address your refund request.We know how important this is to you and regret the delay you've ************** pleased to inform you that our accounting team has now processed your refund.
  

  Please keep in mind that your bank may need additional business days to complete their part of the transaction and reflect the refund in your account. If theres anything further we can do to support you or if you have any additional questions, please dont hesitate to reach out.

  
  Thank you again for allowing us the chance to make this right.

  Customer Answer

  Date: 10/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business took immediate action from this complaint and has already issued the refund and the refund was immediately credited back to my account. Unfortunately, it did take filing a complaint to the BBB for the company to take notice of my many refund status requests and take action to finally initiate the refund. I consider this issue resolved and thank you BBB.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Warranty Claim Delay for Defective $1,600 Mattress Causing Physical Harm To the Better Business Bureau:I am filing a complaint against Amerisleep regarding a defective mattress I purchased in December 2023 for $1,600. The mattress, which comes with a 20-year warranty, has developed a serious defectthe top foam layer has separated and slid to one side, making it impossible to sleep on. I filed a warranty claim at the beginning of the October, and it has now been close to 3 weeks without any ************* a veteran suffering from severe back pain and sciatic nerve issues, this situation is completely unacceptable. I have been forced to sleep on a couch, which has significantly worsened my physical condition. The extended delay in processing my warranty claim is causing me additional pain and suffering due to the lack of a proper sleeping surface. Despite multiple attempts to contact customer service, I have received no helpful information. Only after communicating to them that I was going to submit a complaint with the better business bureau did they reach out to me and only to request additional photos, almost 3 weeks after my claim was filed!The lack of urgency and communication from Amerisleep has exasperated my health issues and caused significant physical harm. At this rate, even if the mattress is shipped immediately, it could be several more weeks before I have a proper bed to sleep on. Given the significant purchase price of $1,600 and the 20-year warranty, I expect a much higher standard of service. I urge the Better Business Bureau to intervene and assist in expediting the resolution of my claim.Thank you for your attention to this matter.Sincerely,****

  

  Business Response

  Date: 10/22/2024

  Hi ****,

  
  We are very sorry to hear about the difficulties you've been experiencing with your mattress and understand how frustrating the delay has been, especially given your health concerns.

  
  Your warranty claim is actively under review by our ******************** and we are working to expedite the process. We apologize for the delay and the inconvenience caused by this situation.

  
  We are prioritizing your claim and coordinating with our team to resolve it as quickly as possible. We will provide an update within the next 48 hours, including a clear timeline for the replacement mattress.

  
  Thank you for your patience, and again, we apologize for any distress this has caused. Please feel free to contact me directly if you have any further questions or need assistance.

  Kind regards,

  *****

  Customer Answer

  Date: 11/04/2024

  I accept their determination to replace my mattress in accordance with their warranty. However I did not receive a response within 48 hours, including a clear timeline for the replacement mattress as the Amerisleep associate indicated in their BBB response. With that said, I am still waiting for my replacement mattress shipping information. 

  Customer Answer

  Date: 01/15/2025

  The manufacturer eventually reached out and did replace the mattress. It took just about a month and a half for it to finally be approved and replaced. Along the way, they initially denied the warranty claim because they falsely assumed that the bed was not supported properly without having ever asked for clarification or additional photos. Upon recontacting the company and asking why it was denied, I provided additional photos of the mattress and the mattress support. Once they reviewed those photos and evidence, they eventually agreed to replace my mattress. Despite having agreed to replace the mattress, it took well over a week for it to ship from their factory to my residence. All said and done, it was around a month and a half of total time without a usable mattress before I had my replacement mattress in hand.