Small Business Loans
United Auto Credit CorporationHeadquarters
Reviews
This profile includes reviews for United Auto Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 63 Customer Reviews
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Review fromJoseph P
Date: 05/24/2025
2 starsJoseph P
Date: 05/24/2025
Ok, so I used UACC for my first car. This is the first time I ever leased a car and will never use this company again. I started using this company over a year ago.until recently I never had a late payment paid on ********* happens unfortunately. Me being **** thinking oh Ive been good to this company never been late now that my moms health has deteriorated heavily. It has made it to where Im working less to take care of my family which I would do 1 million times over again.. with that being said, I got a little behind on some bills now mind you 31 days late on a $299 a month payment OK not too terribly bad and I have set up a payment arrangement to pay it all off I get six calls a day telling me I better call them. Why?? Then I go to pay my bill and a new thing they started doing if youre behind 10 days, they take your options away from you that you have to pay your bill doesnt make sense me I dont carry cash. I dont even have physical cards I use Apple Pay and when I do need cash in the rare case, I can tap my phone at the *** and get money. . They never told me when I set up the payment arrangement that youre late. Youre not gonna be able to use your card.. thats like when someone is behind on child support and the state takes that persons drivers license! Like what? How does that make since if you want a person to pay. I told the representative today that works for United auto credit that I couldnt pay until Monday until I can get cash since they did that weird thing on the app and she said oh I can take your payment over the phone were gonna charge you $8.95 I said Im not doing that. So is that what youre doing? Youre taking peoples options away to pay their bill to charge them more money than they would normally have to? I was never told I had to do this or theyre making this change and she wanted to cop an attitude withbecause I said theyll have to wait till Monday. My $ in my account $295 offered to pay 265 denied me????? experience= ??
United Auto Credit Corporation
Date: 06/03/2025
******, thank you for taking the time to share your experience. United Auto Credit Corporation (UACC) takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided to you. **** will review your concern and will provide a response under a separate cover.Review fromJesus C
Date: 05/17/2025
1 starJesus C
Date: 05/17/2025
So today I woke up and decided to wash my truck and make it look nice. Little did I know that my truck would be repossessed, and now I'm ***** spent paying into the truck but without the truck in only 2 months. I got the truck two months ago, and unfortunately, due to the passing of a relative and a few expenses, I was 21 days late on my first payment and 13 days late on my second payment, but was up to date. Insurance was up to date, so I thought everything was good. Well, be careful with this company. They had an agreement with the dealer in which if you don't pay on time, right on the day your payment is due, they will cancel your contract and have your vehicle picked up. The dealership I bought it from also played a part in it by signing a paper without my knowledge and clearly forging my signature so the tow company could pick up the vehicle. United Auto Credit is not in the business to help people but to take advantage of people, specifically if you need a car. My message to you is don't get into anything with this company; otherwise, you'll find yourself losing your hard-earned money and your car as well. They don't care about you. As soon as they see an opportunity for whatever reason they see fit, they will repossess your car and your money will be wasted. Think many times before you sign a contract with them!United Auto Credit Corporation
Date: 06/03/2025
*****, thank you for taking the time to share your experience. United Auto Credit Corporation (UACC) takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided to you. **** will review your concern and will provide a response under a separate cover.Review fromShavonda J
Date: 05/12/2025
1 starShavonda J
Date: 05/12/2025
Please avoid this company! This company is a joke they hire rude account managers like **** a Hispanic lady who clearly was ******* to get me off the phone. I also had to listen to her tell me what I said and her threatening to go back and listen to the call before it got transferred because I guess she thought I was lying. I honestly regret allowing this company to finance my car because *** had it for almost 2 yrs and it states Ive only paid a little over a thousand dollars on my payoff which is ****** for a 2013 ******* ****** thats has had to have more repairs then the amount this company claims *** paid towards my actual car! Its highway robbery and I feel this company needs to be train their employees and customer service and support and someone needs to see what theyre doing with our money!United Auto Credit Corporation
Date: 06/03/2025
********, thank you for taking the time to share your experience. United Auto Credit Corporation (UACC) takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided to you. **** will review your concern and will provide a response under a separate cover.Review fromJennifer M
Date: 04/22/2025
1 starJennifer M
Date: 04/22/2025
Rip off company. They only want to give you credit so they can repo the vehicle and keep your money. DON'T BELIEVE THEM, DON'T TRUST THEM! Their contract doesn't say anything about late payment fees, or a ***** period to be late like reputable creditors. They waited until a payment was made and cancelled the contract. Even though according to all information they have given to us over the phone and the account online says everything is in good standing and a payment is not due until 4/28/2025. ***, they repossessed the vehicle today 4/22/2025. The letter to the dealership is dated 4/18/2025. The same day a payment was made. Plus they want to keep my ******* down payment on a ********* vehicle! They are the worst credit company we have ever worked with. BE CAREFUL AND READ EVERY WORD BEFORE YOU DRIVE HOME WITH A VEHICLE THAT THEY ARE GOING TO MAKE A REASON TO REPOSSESS!!!!United Auto Credit Corporation
Date: 04/30/2025
Dear ******** ********:
United Auto Credit Corporation (UACC) is in receipt of your review to the Better Business Bureau ("BBB").Thank you for allowing **** the opportunity to review and respond to your concerns.
Please be advised that upon review of the identifying primary consumer information provided to the BBB, UACC is unable to locate a corresponding account or application. In order for **** to further review the matter, we request you provide additional information, such as the full account number, your social security number, or a copy of the credit report.Additional information may be emailed to ************************************* or by mail to the address indicated below.
Should you have any further questions or concerns regarding this matter, please contact the ********************* at *************************************.Review fromDanielle S
Date: 04/03/2025
1 starThis company rips people off. Threatening emails threats over the phone. Car got repoed as emailed stating in chemo for breast cancer the balance that is behind is 2000 telling me I have to pay the remainder of loan to get the car back. All consumers who used this fraud Of finance company we should have a-suit against them. UNITED AUTO CREDIT IS FRAUD AND STEALS FROM THE FINANCEESReview fromLynda J
Date: 03/30/2025
1 starLynda J
Date: 03/30/2025
This company is trash Im getting a second job to pay them off and be done Im not dealing with them any longer I owe like *****. Your company getting 2000 a month so I can make y'all disappear. When I go get my big body if the dealer mention yall im running because garbage always hangs with trash!. You cant even pay these ppl online with a debt 4 real ?? yall a JOKE!!United Auto Credit Corporation
Date: 04/24/2025
United Auto Credit ("UACC") regrets to hear about your experience. Your concerns have been noted and will be reviewed internally. **** is committed to improving how we serve our customers. Thank you for bringing this to our attention. For further concerns, you may contact our ********************* at **************************************United Auto Credit Corporation
Date: 04/24/2025
United Auto Credit ("UACC") regrets to hear about your experience. Your concerns have been noted and will be reviewed internally. **** is committed to improving how we serve our customers. Thank you for bringing this to our attention. For further concerns, you may contact our ********************* at **************************************Review fromAsap J
Date: 03/21/2025
1 starAsap J
Date: 03/21/2025
Having a seven dollar service fee on top of the $430 I pay every month is ridiculous. I was 2 weeks late once from covid and I tried to explain myself and the lady (wish I remembered her name) called me a liar and started talking very unprofessional. This is a collection agency not a lender. DONT SHOP WITH THEMUnited Auto Credit Corporation
Date: 03/25/2025
Thank you for taking the time to share this experience. United Auto Credit Corporation (UACC) takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided. Please note that upon review of the identifying information provided to the BBB, UACC is unable to locate a corresponding account or application. In order for **** to further review the matter, please provide additional information by email to ***************************************************************.
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Review fromJennifer S
Date: 03/19/2025
1 starJennifer S
Date: 03/19/2025
They filed a claim with my ***************** after my son's car was repossessed. My ***************** paid out almost $19,000, and the payoff amount was almost $13,000. When I asked for the surplus to be sent to me, they stated it would be sent in 4-6 weeks in November 2024. Here we are in March 2025- still no payment, nor any communication received. Now they say the reason is, they had to pay a 3rd party over $6000 in fees. When I asked for the 3rd parties information so I may contact them for a list of the fees they were paid, I was told I could not have that information. I have been asking for someone to contact me regarding this issue for months- and not one person has called.United Auto Credit Corporation
Date: 03/25/2025
********, , thank you for taking the time to share this experience. United Auto Credit Corporation (UACC) takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided. Please note that upon review of the identifying information provided to the BBB, UACC is unable to locate a corresponding account or application. In order for **** to further review the matter, please provide additional information by email to ***************************************************************.Review fromKimiko P
Date: 02/24/2025
1 starKimiko P
Date: 02/24/2025
It's been 10 years if not more since I even had this car in my possession, they got there car back and still after 10 years asked me for money 21% interest from a $5,000 2003 vehicle it's unfair. Because I wasn't even given any warnings just a letter in the mail.United Auto Credit Corporation
Date: 03/25/2025
******, thank you for taking the time to share your experience. United Auto Credit Corporation (UACC) takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided to you. **** will review your concern and will provide a response under a separate cover.Review fromKayla T
Date: 02/11/2025
1 starKayla T
Date: 02/11/2025
I purchased a 2014 cla250 . The car was selling for $16,000. After interest, this company wanted me to pay $30,000. My payment was $500 a month! I had the car for a little over a year. Always paid. My work season slowed down over Christmas and I became 2 months late. Instead of giving me time to get back to work, they repo the car. No warning. No letter. No voicemails. No mail. No email notification. NOTHING. But didn't matter that I had no warning. They repoed the car all the way to another state!!United Auto Credit Corporation
Date: 02/12/2025
*****, thank you for taking the time to share your experience. United Auto Credit Corporation (UACC) takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided to you. **** will review your concern and will provide a response under a separate cover.
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