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Business Profile

Waterproofing Contractors

Basement De-Watering Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waterproofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6-9-21 the basement was water proofed for 5400.00 the house is currently on the market closing on June 1st 2024 a buyer saw the leak during a showing all the work is under warranty the company is making zero effort to fix it under warranty. I have been calling for 6 weeks and all they say is they are short staffed and can't get to it.

    Business Response

    Date: 06/03/2024

    ******* ***************

    First, I would like to apologize for any inconvenience we have caused you during this delay.  As you may or may not know, there is currently a shortage of competent laborers looking for work in the service and home improvement industry. Even those of us who pay well are finding it hard to find competent labor. You are currently on a list to send a trained technician out to look at and repair your system.  We cannot send a technician out until he is trained. Due to the labor shortage, getting new hires has become an issue and getting them trained has become a huge issue.  Unfortunately, we are currently working on a first come first serve basis.  We don't like this situation either. We will call you as soon as we are able to get to you taken care of.

     


Basement De-Watering Systems, Inc. is NOT a BBB Accredited Business.

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