Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have taken this car to this same location for years. They keep replacin things and the car keeps having same issue. When going for an oil change an oil consumption test is being conducted. Need to drive 1k miles then bring it back to shop. I took it in 3/3/25 that same Thursday 3/6/25 the check eengine light turned on and they dismissed it as nothing being wrong. They test drove it 3 miles found nothing wrong. Even when the car is forcably being driven. Just to get it to go 25 mph i need to press gas all the way down to MAKE it accelerate, they didnt see that...I asked to be in car when they test drive it and have been disregarded. If i get into a car accident this is on them for not taking my car in for such hazards conditions. They have all the records to try and pin point issues but refuse to look futher than just plugging it in to a computer that tells them whats wrong. I just want my car fixed and not worry because its rambling and im focing it to drive (consequently over heat).

  Business Response

  Date: 03/24/2025

  I understand this customer's frustration, however our technicians have diagnosed the problem, and the customer has declined the necessary service. They stated they believed this work should be covered by the manufacturer's warranty, however Hyundai has declined to provide assistance due to the malfunction being out of warranty caused by the time in service and mileage of the vehicle. The manufacturer declined to offer goodwill assistance. We are only able to assist this customer if they are willing to pay for the service work. We have followed the manufacturer's guidelines in the servicing of this vehicle. 

   

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the process of purchasing a car from this dealership ,the salesman and manager wouldnt stop calling ,now that a car was purchased I tried calling the finance department and left a couple message and now they dont return my calls

  Business Response

  Date: 07/19/2024

  We were not aware of any calls or issues with this customer.

  We will him today as requested.

  *************************

  Operations Manager 

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sellers note for car said it had heated seats, which it does not have and was falsely advertised. Contacted dealer and they said sorry and offered me a free car wash. I live 216 miles away. I did some research and it would cost thousands to have heated seats installed so I figured a free oil change at my local Mazda would be more than fair. Was told sorry cant do, have a great day.

  Business Response

  Date: 03/19/2024

  *****,

  I spoke to the customer and all has been resolved.

  Thank you,

  ***********************;

  Operations Manager

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 19th 2022 I financed a vehicle (2017 Hyundai ******) with Wilkins Hyundai located in ******** **. Within 2-3 days I felt jerking when accelerating from a stop standpoint. I called the service department to tell them what I was experiencing. I was told to bring it back & they will take a look at it. When I arrived a mechanic drove around with me in the parking lot and confirmed he felt the jerking as well. I was given a loaner car December 26th 2022 and was told they had to replace my transmission. I was advised to pay any payments I had on the vehicle on time while they were working on it. Weeks passed as I followed up and was told the parts for the vehicle is there but a special tool was required to install the parts which they did not have. Almost 2 months later, February I received a call from ****** (service advisor) saying my transmission was replaced & I can pick it up at no charge & return the loaner. I picked my vehicle up and started experiencing the same jerking. I called and told them what I was still feeling and was told by a service manager no its not doing it drive it around for a while and you will be good. A few weeks go by and I still felt jerking so I called & made an appointment to address the same issue on February 21st, I have an email with notes of the phone call and my appointment date March 13th. At the appointment I was told the car is in mint condition there is nothing wrong with it. I drove it with care and kept up with all the oil changes done at this location. On October 16th I was driving home from work when the jerking was at its worst and less than a mile from home I was trying to accelerate when my vehicle didnt move at all. I pulled over on the side of the road to restart the vehicle to see if that would help but it didnt move at all when in drive and pressing on the acceleration pedal. I had the vehicle towed to Wilkins Hyundai that night and missed work the next day due to transportation issues. Once the dealership opened the next morning I called and was told they havent gotten to it yet but they see it there and dont know when they can look at it. I told them Im pretty sure its the transmission and can I get a loaner to get to work the rest of the week. My new service advisor (***) said they have to diagnose it first and they dont have any loaners available. I expressed that I feel the service department *****, he hung up on me without acknowledging my concerns. On October 19th someone in the sales department said to pick up a loaner which I did and *** presented with a nasty, disrespectful attitude. I received a text October 30th saying my car is ready, all they have to do is reprogram the transmission. October 31st I received a text stating to pick up my vehicle and its a $500 deductible. I asked why do I have to pay a deductible if Ive been having transmission problems since the first week of purchasing the vehicle. I was told it was only part of the transmission that was fixed in February and this was a different failure. Even though I have evidence of complaining about the jerking when they attempted to fix it the first time and an email showing customer states that after transmission replacement its still shutting at low speeds the service department did not reason with me or show any concern in why I felt I should not be paying for this particular service. Also the car is still jerking til this day and my oil was bone dry a week after picking it up in October. I am getting my oil changed elsewhere from now on. I want a full refund of the $500 deductible and I would like to give the vehicle back and be relinquished from this contract.

  Business Response

  Date: 12/27/2023

  BBB,

  ****************** did have a repair on his car replacing clutches in the transmission completed by us 12/2022 shortly after he had purchased the vehicle that we completed at no cost to him including a free loaner car.

  In October 2023 ****************** was experiencing other issues with his vehicle and we diagnosed his issue as a complete transmission failure that was covered under the service contract he has acquired when purchasing the vehicle.

  ****************** has driven the car for ****** miles without issue, and the repair was not the same as the one completed in 12/2022.

  At this time I see no basis for the complaint 

   

  Thank you,

  ***********************;

  General Manager 

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 20979668
  
  I am rejecting this response because: in Wilkins response the general manager stated I drove the car for ****** miles with no issues. This is not true and it is documented in the photo of an email from Wlkins Hyundai with an appointment to come in because customer states that after his transmission replacement its still shutting at low speeds, dated February 21st 2022. Also in Wilkins response it states the clutches in the transmission was completed in 12/2022. This is not true as to whatever work was done to the vehicle was not done until February 2022. I purchased the car 12/19/22 and returned it within 5 days. I was not able to drive my vehicle for almost 3 months. Although I called in and expressed that I was feeling jerking even after Wilkins serviced my vehicle, my concerns were ignored and looked over leading to a transmission failure. This complaint is 100% truthful and necessary. Til this day I am feeling jerking which is unsafe and could cause an accident. Still Wilkins Hyundai is not taking ownership of selling me a faulty car & not taking steps into fully repairing it. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My GF"s 2017 Hyundai Accent was burning 1qt of oil per 200 miles and the catalytic converter was fouled as a result. The car was under a third party warranty. They charged $200 for an ODB read that we already new the code. The ** then told us Hyundai denied the claim out of warranty. Fair enough. After a lot of prodding the ** contacted the warranty company and quoted $1200 to start diagnosis doing a oil consumption test which is an oil change, driving for **** miles and reading the amount of oil to top it off. The warranty company suggested I find a different repair place and I agreed. I was forced to walk away from Wilkins and went to ***** where they are doing the consumption test for free and are working with the warranty company. This however set us back over a month. That $1200 quote for an oil consumption test was fraud. Hyundai dealerships all over the country are doing them for free or minimal charge.

  Business Response

  Date: 08/15/2023

  This customer was in our service department one time for a check engine light and oil burning issue. We diagnosed the car failed Catalytic Converter, and then asked Hyundai if the car qualified for an oil consumption test.

  The vehicle was out of warranty, and it was also flagged as a previous rental that carried no warranty with Hyundai.

  We charged the customer for the diagnosis of $163.00 and asked Hyundai if they qualified for an oil consumption test that was denied. 

  We also gave the customer an estimate to replace the converter that was around $1200.00 

  I see no basis for this complaint, and we did diagnosis the car as requested by the customer.

  ** Please change the dealership contact information to ***********************;

  ********************************* 

  *** has been gone for many years. 

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in no way in the best of spirits with the company i thought was the greatest in the world! *** with having reliable vehicles and team members who take care of their cars and customers! Wilkins Hyundai falsly advertised a certified *** 535i 2014 X:drive on trucar and i put **** down and have paid **** since I purchased a 2014 535i x turbo and had 60k when purchased, supposed to be with warranty, i now have 70k on vehicle and all of a sudden, the engine seized i am being told. i call on warranty only to find *** coveredeverything except engine and i am LIVID! i am going to contact a lawyer and file a lengthylawsuit, but i thought i would try to search through to see if Wilkins would resolve in any way to assist in repairing my vehicle? i paid ***** for my car had it almost a year and now it just sits not working and they want 1**** to fix! ridiculous! Wilkins has ignored me and the manager is rude i was going down there to confront this person but it would not be good for him! All i want is the company can assist in repairing my vehicle? So i am reaching out to you, my vin is d531938 last 7.I look forward to hearing from you on how Wilkins will assist in this fraud! They are liars and thieves! I am now in a psych **** at VA medical center as i have had a panic attack from my PTSD and yes i am an Honorable Airforce Combat Veteran! I have had 3 different shops including *** diagnose my vehicle and all have said Wilkins was unethical and not truthful with vehicle and to contact you along with an attorney and attorney general! i have 2 kids and 2 grandkids who depend on my or did and are all separated amongst family because of this! it has cost me at least **** to tow and get diagnosis and my mental health. i am homeless now and losing my job if i have no means to work and i still pay 403 a month on this car that is not drivable until they repair the engine *********************** ************ *********************