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Business Profile

Plumbing and Heating

Excel Plumbing & Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Excel Plumbing & Air's headquarters and its corporate-owned locations. To view all corporate locations, see

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Excel Plumbing & Air has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 10/21/23, EXCEL PLUMBING AKA: ***************************, ***** *************************************** HIRED THEMSELVES TO RESOLVE A FALSE WATER ISSUE IN THE HOUSE THEY RENT: 3030 **********, THAT WE MANAGE. THEY TRIED CHARGING US $819.00. THIS GOES AGAINST THEIR LEASE AND IS IN DIRECT VIOLATION OF THE AGREEMENT. EXCEL PLUMBING PRACTICES SCAMMING CLIENTS UNKNOWINGLY THE CULPRIT'S CELL PHONE # IS: ************

      Business Response

      Date: 03/22/2024

      Hello,

      The tenant hired our Company to perform emergency sewer services for this property due to a sewage backup and obstructed toilet on 10/14/2023 at 7pm. Our Plumbers arrived on site to perform rodding services and provided temporary relief and restored flow to sewer line. We discovered an issue with the outside underground sewer at which point we provided recommendations for additional work to be performed to prevent the sewer backup from reoccurring. Since the owner was not on site and we were unable to reach him, no additional work was performed. Our office emailed the invoice for the work performed and an estimate for the proposed additional work. We received a response from **** on 10/20 stating that he represents the Owner and we were never given permission to do any work and to contact the tenant for payment.

      We were not paid for the work we performed, so it is unclear what refund is being asked of us. It is also very unclear regarding the allegations of a scam or fraud on our behalf. We were called to perform a service that we successfully performed and were never paid for. We have documentation of the entire work process including GPS tracking showing our truck was on site, pictures from the Plumber while he was on site, and email exchanges explaining everything that was happening. 

      This seems like a miscommunication between the Tenant and Owner, but the only party that was scammed in this entire process was Excel Plumbing for doing an honest job and not being paid.

       

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