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Business Profile

Contractors Equipment Rentals

Fastenal Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contractors Equipment Rentals.

Complaints

This profile includes complaints for Fastenal Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fastenal Company has 183 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received several order pick-up notifications for an online order this week. I went a few days later on 4/12 for pick-up. The *** reviewed my printout for 2 minutes without saying a word before asking who it's for. Me...as it clearly is printed on the sheet. Awkward.In any case, despite the print-out and showing a different email stating all of my items are available for pick-up, he said he only has one item for me and can't give me the rest even though they have it in-stock because he can't take it out of the store inventory.I called corporate to inquire while I was still there and all I could ever get was no answer or voicemails over 10 mins of attempts.I reached out via email later and they were able to confirm that the items should've been at the store for pick-up. The store was notified to assist with this order and now it is end of day and I have not heard a single word from the store.As of today, I still have not received any communication or update regarding my order or remaining items.

      Business Response

      Date: 04/24/2023

      I am currently working with our ecommerce **** and local branch for reconciliation of this issue.  Once completed I will respond again with an update.  

      Thank you!

      Customer Answer

      Date: 04/24/2023

       I am rejecting this response because:

       No resolution yet.  Since the store wasted my time and trip with no communication for days even after the visit; I would prefer they ********* or deliver my remaining items.  Id rather not show up again and have them tell me they dont have my complete order.

      Otherwise, if thats not an option, it can be cancelled and Ill do my business elsewhere.  Thanks.

      Business Response

      Date: 04/25/2023

      I spoke to the store Manager and he provided e-mail documentation of the conversation with the customer about picking up the ordered product.  He did verify the customer picked up and was only charged for the one item that was in-stock at the store.  The remaining items were cancelled and customer was not charged for them, so no refund is warranted.  

      We apologize for the inconvenience on your order.

      Thank you

    Fastenal Company is NOT a BBB Accredited Business.

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