Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

Maids and Moore Cleaning Austin is a family-owned and BBB-accredited cleaning company providing recurring residential cleaning services in Cedar Park, Georgetown, Leander, Liberty Hill, and the adjacent areas. We offer reliable move out cleaning services, post-construction cleaning services, house cleaning services, move in cleaning services, carpet and tile cleaning, and more. Our tried-and-tested services are available on a weekly, bi-weekly, and on monthly basis or as a one-time job and are completely customizable to fulfill your needs and requests. We utilize quality supplies, equipment, and special in-house cleaning methods, and we hand-pick the best house cleaners in Austin and beyond. We offer a 100% satisfaction guarantee to ensure all our cleaning services are up to the mark. Our dependable company is a dedicated partner of Cleaning for a Reason, where we provide the less fortunate with free home cleaning.

BBB Accredited Since: 9/19/2012

Years in Business: 17

Photos and Videos

Business Details

BBB File Opened:
5/26/2009
Business Started:
5/21/2008
Business Started Locally:
5/21/2008
Type of Entity:
Sole Proprietorship
Alternate Names:
Maids and Moore LLC
Business Management:
Ms. Katelyn Langley, Manager
Ms. Holly Moore, Owner

Additional Contact Information

Principal Contacts
Ms. Holly Moore, Owner
Customer Contacts
Ms. Katelyn Langley, Manager

Additional Information

Payment methods
Cash, check, or credit card (Visa, Discover, & Mastercard only) are accepted forms of payment. If you are paying with check or cash a credit card is still required to be on file to reserve your spot on the schedule. If we receive the payment via check or cash then your card will not be processed. However, if payment is forgotten, the credit card will be charged the day after the cleaning, unless you contact the office in advance for other arrangements. The credit card is also charged if any cancellation fees apply to your account. Our services are due upon receipt and no credit accounts are available.
Refund and Exchange Policy
100% Guarantee Policy Maids and Moore guarantees our work. If the job is not done according to what you were quoted, we will come out and to correct the problem within 48 hours, at no extra charge.  Please do not correct the issue without a Maids and Moore staff member seeing it. Also any issues notified later than 48 hours after the cleaning will be handled on the next scheduled cleaning and noted in the file.

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.