Reviews

This profile includes reviews for EECU Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EECU Credit Union has 15 locations, listed below.

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  EECU Credit Union

  1617 W 7th St Fort Worth, TX 76102-2503

  
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  EECU Credit Union

  1600 Campus Dr Hurst, TX 76054-3260

  
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  EECU Credit Union

  1720 Highway 287 N Mansfield, TX 76063-7534

  
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  EECU Credit Union

  717 W Bailey Boswell Rd Fort Worth, TX 76179-1011

  
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  EECU Credit Union

  1460 W Southlake Blvd Southlake, TX 76092-5901

  

Review Details

• Review fromMarie Rowena C

  Date: 03/24/2025

  1 star

  Marie Rowena C

  Date: 03/24/2025

  They tried to get my car loan from ***** and without me even adding my bank account in the loan, their bank name is appearing there, which I found unethical. I paid off that car loan but my FICO score in their bank was not updated at all. I tried getting a notary service from them, but the front desk refused to help so I end up going to another bank. I felt they are discriminating me because I only have my son's SSI in their bank. They could better their service to all of their clients.
  

  EECU Credit Union

  Date: 03/27/2025

  Thank you for sharing your concerns. At EECU, we are committed to providing excellent service and a Better Way of Banking to all our members, and we take your feedback seriously.
  
  Regarding your auto loan concerns, we would like to clarify how financial institutions appear on loan documents and how credit reporting updates are processed. We also want to address your experience with notary services and assure you that all members are treated with fairness and respect,regardless of account type.
  
  We have attempted to reach out to you for more details to better understand and resolve your concerns, but we have not yet heard back.Please feel free to contact us at your earliest convenience, as we would appreciate the opportunity to assist you further.

• Review fromMary D

  Date: 03/21/2025

  1 star
  Who runs this horrible bank?Rude, racist employees. Press 1 for thanks no thanks.

• Review fromL. S.

  Date: 01/07/2025

  1 star

  L. S.

  Date: 01/07/2025

  EECU reported a debt to the credit bureau after agreeing to reverse the debt and allow us to pay off the balance. They will not return my calls or emails on how to resolve the debt and my credit took a 100 point dip. The last conversation I had with them, the representative told me she would call me back with a way to resolve the debt prior to it getting reported. The account was supposed to be closed prior to all of this being an issue. I thought during the holidays she was out of town since her phone constantly goes to voicemail. I sent her emails and left messages, no one has called me back, and couple days ago I received an alert on my credit of the derogatory **** being added. Super disappointed and i am glad we moved banks.
  

  EECU Credit Union

  Date: 01/10/2025

  Thank you for bringing this matter to our attention and thank you for your patience while we corrected the issue for you.  Additional correspondence will be sent to you in the near future.  Again, thank you for your time and patience.  We apologize for any inconvenience we may have caused you.  At EECU, we strive to provide a Better Way of Banking.  If you need additional assistance, we can be contacted at ************.

  L. S.

  Date: 01/13/2025

  Thank you for correcting the issue.

• Review fromedward g

  Date: 12/16/2024

  1 star

  edward g

  Date: 12/16/2024

  I was hoping to open a saving account at the *** location in ***** today. Not only am I not going to open an account after reading this reviews and having a first hand experience at someone not liking her job or Monday morning blues....regardless of what it was, banks need customers...consumers have choices and my choice is not to even go forward. It's 9:30 am, the lights are on, advisor is at a terminal and I have one simple question...I walk in...ask the gentlemen if he had time for a question and he politely replied yes....we are in the middle of this quick question and another advisor walks in...stares at me and growls we open at 10am...excuse me ma'am...your doors are open, lights are on and a coworker is hoping to answer the question....he nods her off and she continues to growl and storms off. Thank you ma'am...you saved me from joining your nightmare. I hope your job to assist customers get's easier for you.
  

  EECU Credit Union

  Date: 01/10/2025

  Thank you for sharing your feedback through the BBB review. We apologize for your recent experience at our Plano location. At EECU, we are committed to providing excellent service, and it is clear from your experience that we fell short of meeting that standard.
  
  We have spoken with the team at the Plano branch, and they fully understand the importance of aligning with our service expectations. We are taking this feedback seriously to ensure we improve moving forward.
  
  While I understand your decision not to open an account with us at this time, we truly hope you will consider giving us another opportunity in the future. If you would like to discuss your experience further or have any questions, please feel free to reach out to our AVP, **************** Centers who recently emailed you.
  
  Again, thank you for your time and feedback.  

• Review fromRebecca W

  Date: 12/13/2024

  5 stars

  Rebecca W

  Date: 12/13/2024

  I want to commend two employees at the ***************************, Saginaw Tx. Branch. ***** ******* and **** ******* delivered exceptional customer service. I was having an issue with my account and these 2 ladies went above and beyond to help resolve the issue. I cannot say enough how compassionate and helpful these two were. EXCELLENT CUSTOMER SERVICE!
  

  EECU Credit Union

  Date: 01/10/2025

  Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team provided you with excellent customer service. At **********************, we take great pride in ensuring that every member feels valued and supported, and it is incredibly rewarding to know that we met your expectations.  Our goal is to provide a Better Way of Banking.
  
  Your feedback motivates us to continue delivering the highest level of service. We have shared your kind words with our team, and it brought smiles to everyone involved.
  
  If there is anything else we can do for you, please do not hesitate to reach out. We truly appreciate your membership and look forward to continuing to serve you.

• Review frommeya B

  Date: 11/05/2024

  1 star

  meya B

  Date: 11/05/2024

  When I started my employment with CISD I was excited that I was able to bank with EECU. But here recently I have had several minor issues with EECU that were luckily resolved but this last one had me extremely upset and ready to bank elsewhere. I was called from the EECU number letting me know that they suspect fraud on my account. They received a call from who they thought was me stating I was in ********* and requesting a cash advance. The *** had all my information that was confirmed because they called from the legit EECU number (I assumed it was EECU) even my address and that is what I'm more stress about. Once they told me they would send me a code to my phone and I never received it I hung up and called the number on the back of my card and was told that it was not EECU that was calling. I'm currently awaiting a phone call from a EECU manager.
  

  EECU Credit Union

  Date: 12/13/2024

  Based on your BBB review and our discussions, we understand that you received a phone call from a fraudster. We are grateful to learn that no confidential information was disclosed. Below are some tips to help safeguard your personal information:.
  
  1.Protect Your Online Accounts
  Use Strong Passwords: Create passwords that are at least 10 characters long, combining upper- and lower-case letters, numbers, and special characters. Avoid using easily guessed information such as birthdays or names.
  

  Enable Multi-Factor Authentication (MFA): Add an extra layer of security to your online banking accounts by requiring a verification code or biometric authentication (e.g., fingerprint or face recognition).

  Monitor Your Accounts Regularly: Frequently check your accounts for unauthorized transactions and report suspicious activity immediately.
  

  2.Safeguard Your Personal Devices
  

  Update Software and Security: Keep your operating systems, apps, and antivirus software up to date to protect against cyber threats.
  

  Avoid Public Wi-Fi for Financial Transactions: Use a secure, private network when accessing online banking or making financial transactions.
  

  Install Mobile Banking Apps Only from Trusted Sources: Download apps directly from trusted sources.
  

  **** Cautious with Personal Information
  

  Beware of Phishing Scams: Do not click on suspicious links or download attachments from unknown emails or texts that claim to be from your credit union or other financial institutions.

  Verify the source before responding.
  

  Limit Sharing on ************* Avoid posting sensitive details, such as your full name, address, or financial information, on social media platforms.
  

  Verify Requests for Information: If someone contacts you requesting personal information, confirm their identity before sharing.
  

  4.Protect Physical Documents
  

  Shred Sensitive Documents: Shred outdated financial statements, credit card offers, and other documents containing personal information before discarding them.
  

  Secure Important Documents: Store documents such as Social Security cards, birth certificates, and account details in a safe, locked location.
  

  5.Leverage Credit Union Services
  

  Set Up Alerts: Enable account notifications for unusual activity, low balances, or large transactions to stay informed of potential issues.
  

  Freeze Your Credit When Necessary: If you suspect identity theft, work with your credit union and the credit bureaus to place a freeze on your credit report.
  

  6.Educate Yourself About Scams
  

  Stay Informed: Familiarize yourself with common scams, such as fake job offers, lottery fraud, or romance scams, to recognize red flags.
  

  Report Suspicious Activity: Notify your credit union immediately if you suspect fraud or unauthorized transactions. Quick action can prevent further damage.

• Review fromAlex C

  Date: 10/24/2024

  1 star

  Alex C

  Date: 10/24/2024

  I tried to open a checking account and a savings account at the ******* location. It took at least 6 trips to their facility over a week. They were woefully understaffed and the waits were ridiculously long. The banker I worked with didn't know what she was doing. Again and again she said all the paperwork was processed and she would have it ready for signature the next day. But every day she added more paperwork and said come back again the next day. At one point the person who appeared to be the manager told me some of the forms were not required at all and the banker should not have asked for them. When all the paperwork was actually finally finished, the banker announced that I couldn't transfer funds between the two accounts electronically. I would always have to physically come into their location to do that. My previous bank did not restrict transfers between my checking and savings accounts there. I closed the accounts and left.
  

  EECU Credit Union

  Date: 11/01/2024

  We sincerely apologize for any inconvenience this experience may have caused. We are grateful that you brought this to our attention, as it allows us the opportunity to improve. Our AVP of Retail Centers has reached out to connect with you, though it seems we may have missed each other. When you have a moment, please reach out to us; we would greatly appreciate any additional feedback you are willing to share. Our goal is always to provide the best possible service to our members, and we hope to regain your confidence for future financial needs. Thank you and, again, please accept our apologies.

• Review fromZachary D

  Date: 10/07/2024

  1 star

  Zachary D

  Date: 10/07/2024

  Called multiple times about fraudulent charges... The best they can do is cancel your card, with no repayment of said fraudulent charges... Recieved the complaint, and delivered the answers with total difference. I expected more from a bank I've had dealings with for 10 + years.... My fault, I realized after the fact. They are as dodgy as a typical bank.
  

  EECU Credit Union

  Date: 10/09/2024

  Mr. ******* - Thank you for bringing your concerns to our attention. After a thorough review of your account, it appears that the charge in question is related to a recurring monthly fee for a subscription cancellation service to which you had previously agreed. However, if this information is inaccurate, please let us know so that we can investigate further.

  We are pleased that EECU's Lead Fraud Specialist was able to speak with you and clarify the available options to address the recurring charge.  Should you have any additional questions or need further assistance, please do not hesitate to reach out.
  

  At EECU, we are committed to delivering a Better Way of Banking and strive to meet all of our members' needs.

   

• Review fromKevan S

  Date: 08/21/2024

  4 stars

  Kevan S

  Date: 08/21/2024

  Hello I find EECU to be one of the best of the CU's of DFW.Indeed a blessing over the big banks!I have been to several locations and find the experince consistent.I am a happy customer and reccomend ********************** as your primary financial institution.
  

  EECU Credit Union

  Date: 08/22/2024

  Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that youve had such positive experiences with our credit union. Your satisfaction is our top priority, and its incredibly rewarding to know that weve met your expectations.

  We truly value your membership and are committed to providing the best possible service to all of our members. We are proud to be your financial partner and are committed to continuing to provide the excellent service youve come to expect.
  

  Thank you once again for your compliment. 

• Review fromdhonia h

  Date: 05/10/2024

  1 star

  dhonia h

  Date: 05/10/2024

  Made a large deposit and they lied about the 7 day hold. Called the bank and it was on a schedule to be doled out. Branch manager lied and said it was a teller error. Tried to transfer money and it was one hoop after another to get it set up and then it was limited.My card gets compromised at least twice a year if not more.Reading the reviews below is just one excuse after the other as they take no accountability.If I could leave them a zero I would.I will be pulling out of EECU immediately.
  

  EECU Credit Union

  Date: 06/07/2024

  ****************** - Thank you for bringing this matter to our attention. We sincerely apologize for any issues we may have caused you.  We have attempted to contact you on several occasions but have not been able to reach you. If you would like to visit with us, please contact us at ************.