Complaints

This profile includes complaints for Caliber Collision Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Caliber Collision Centers has 1413 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Caliber Collision Centers

  2941 Lake Vista Dr Lewisville, TX 75067-3801

• 

  Caliber Collision Centers

  6519 Cedar Springs Rd Dallas, TX 75235-5812

• 

  Caliber Collision Centers

  1203 Avenue K Plano, TX 75074-6905

• 

  Caliber Collision Centers

  8135 Gateway Dr Argyle, TX 76226-5737

• 

  Caliber Collision Centers

  978 N Highway 67 Cedar Hill, TX 75104-1867

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to Caliber for repairs, and while the original issue was resolved, I was disappointed to find that the infotainment screen was scratched during the process. I was hoping this would be handled responsibly and repaired promptly.After speaking with the General Manager, *****, he denied that the damage occurred at their shop and provided a photo as evidence. However, the photo clearly shows that no scratches were present prior to the detailingunlike the image I provided afterward, which shows obvious damage.Unfortunately, my experience has been frustrating and disappointing. Based on how this situation was handled, I would strongly recommend avoiding this shop.

  Business Response

  Date: 05/22/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of May, the bumper on my daughter's car came loose. She took it to Caliber Collision at ****************************************** to get a quote. They said there were broken clips and it would be $650 to fix it. She dropped it off and when she picked it up on May 4th, she called me and said it looked awful. She sent me pictures and the work is awful. They screwed bolts into the sides, and on one side, there are three other holes where they tried, I guess, to s**** it in but couldn't, and then put Bondo over it and thought that would suffice. My daughter came back to ** and we talked to Caliber Collision in *************(who had done a different car of ours and did a great job) and showed them the work. They spoke to the Prescott location and they said they would put a new bumper on for $1600 to fix the work that they screwed up. The ************* location said they would put on a new bumper for $1100. Why should I have to pay more money to fix their shoddy work. My daughter is 19 years old and it feels like they took advantage of her because she is young. Never were we told that they would s**** the bumper back on and they should have contacted my daughter to let her know they would have to do that. And then to just throw what looks like spackle on top of it is outrageous. This work is unacceptable to us and we are not going to pay more money for them to fix their mistake.

  Business Response

  Date: 05/22/2025

  The ***************, ********* has been notified of the complaint and will be reaching out to the customer with a resolution. 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caliber took a claim from ****************** and got my car on 03/31/2025 knowing I had a **** . Next day **** from Caliber called me to tell me they dont take **** . Well they fixed it anyway . During the accident a lightbulb went out which they stated they cant fix because it was the front , and I was hit in the back . I had no choice to belive it , even so it worked before and I figured it is not a big deal. Well I was wrong . The interior light showed the light is out which was. After caliber fixed the car . And I picked it up 4/10 not only the dash light for the lightbulb went out . It rotated , back break lights parking light and such . I called caliber , spoke to **** and he told me to bring it back . I did he saw then that more lights showed . And they worked on the back , and the back lights worked . Just the dash light was on . He told me to come back the next day to run a diagnostic . I did and they could not fix it . **** told me then to reach out to the other insurance to speed up the process . I did . Which I should not . However **** wasnt transparent , he apologized to me saw that more dashlights came on, after the fact . However did not stated the same to the insurance . I took it to **** dealer and they fixed the issue which cost me ****** . If caliber would admit and being transparent I would not had to endure this cost . However , they did not want to make me mad or the insurance . Fact they should never taken a **** if they dont know what they doing . I dont expect them to pay all of the bill. However they should pay half .

  Business Response

  Date: 05/22/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 05/22/2025

  I attached a picture of the Lication I dealt with also the person I dealt with was **** . Hope that helps 

   

  thank you 

  Corinna 

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took vehicle there to be painted went to pick up vehicle was told vehicle Wasn't ready becau6they dropped som6on it when I got veh6back I look at side they say the drop something on and the doors have big bulge marks on the and swirl marks like they just painted over them and never resanded the doors down or anything and then was told they didn't do it to get new estimate went to several diff body shops they say same thing something cut doors and they just painted over with out doing prep work

  Business Response

  Date: 05/19/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.

  Business Response

  Date: 05/22/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife was involved in an accident on January 30th, and our insurance provider directed us to Caliber Collision for repairs. While the initial visible damage was addressed, the vehicle remains in poor condition, with multiple new issues that did not exist prior to service.Notably, the rear hatch no longer functions after Caliber damaged the vehicle further by colliding it into their garage, necessitating a full roof replacement. Since the hatch is connected to the roof, we hold Caliber accountable for this failure. Additionally, the vehicle is still missing parts, the windshield fluid pump is inoperable, the shocks are nonfunctional, and the transmissionpreviously in excellent conditionhas been severely compromised. The starter had to be replaced twice after Caliber attempted to return the car with a broken one, falsely claiming it was preexisting.We were also notified that the vehicle was moved from Caliber Collision to a private residence without our consent, raising serious concerns about improper handling.Given the severity of these issues, I am now seeking legal representation. I strongly urge Caliber Collision to take immediate action to resolve this matter and restore our vehicle to a safe, functional state. Due to what I perceive as unethical conduct, I insist that any further repairs be overseen by a neutral third party. The vehicle is currently barely drivable and not safe for use.

  Business Response

  Date: 05/22/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 05/22/2025

  I have reviewed the business response and this has already been addressed between the shop and my insurance company, ****. No further need of anything from Caliber.

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the service I received from one of your employees, ****, at Caliber Collision in *******************************************************************. I recently visited your location for repairs and encountered significant issues related to both communication and professionalism. **** demonstrated a complete lack of effective communication throughout the entire interaction. He failed to provide clear explanations of the services and estimates, leaving me confused and frustrated. On top of this, he made several degrading and discriminatory remarks that were both unprofessional and unacceptable. These comments made me feel uncomfortable and unwelcome. Furthermore, **** attempted to upsell services that were unnecessary and not correlated with the service papers, without any clear justification for why they were required. It felt as though he was more interested in maximizing the cost of the service rather than providing the necessary repairs in a straightforward and honest manner. This is highly concerning, as I came to your shop expecting quality service, not an experience that made me feel taken advantage of.I strongly believe that these actions do not align with the values of customer service that ********************************************* is known for. I hope you will address this issue promptly, as I do not want others to have the same negative experience with that unprofessional and rude male.

  Business Response

  Date: 04/28/2025

  The *********, VA center has been notified of the complaint and will reach out to the customer with a resolution. 

  Customer Answer

  Date: 04/29/2025

  Needs to be resolved by termination of employee, **** at the ***** Caliber Collision Chantilly location. It's not acceptable to act like that and ask personal questions and comment rude remakrs towards a person that does not relate to the service being done. Very unprofessional. I'm assuming he is also deleting ****** reviews which is a very dishonest buisness practice. So I took matters into my own hands and submitted a complaint to BBB. 

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I attempted to pick up my vehicle April 11, when I was informed repairs were done, the door was not adjusted properly and there were still marks that was not done. I was told that they will take care of it come back April 14th. When I came back the 14th of April the door was not adjusted neither the marks I was concerned about. I also noticed paint bubbles and I asked can they please fix the problems. The General manager then came out and was rude, seemed upset that I wasnt satisfied with the job. I showed him my concerns and He asked me what was my schedule like, can I come back and it will be finished tomorrow, and not to mention it to the insurance company. I said Id rather mention it because I will need transportation while they fix my truck. He said usually insurance companies dont give extensions, they make things hard. I stated I spoke to insurance company already before I came here and they said they will extend it, but they need to speak with him. General manager said okay, and I said Im about to call insurance now so Id be able to leave with the rental, insurance approved another day. The next day When I picked my truck up and started it, on the dash board more than 9 light flashed on that didnt before I dropped my truck off. When I started it, it sounded like a motorcycle, the emergency break light, p light came on. I got out of my vehicle and asked why are all these lights coming on my vehicle. It was not like that when I dropped it off and it did not sound like a motorcycle. Even when I step on the acceleration it was not extremely loud when before I dropped my truck off, and the rpm did not stay on like it was on set cruise control. It would stay at a speed even without cruise control on and without me hitting acceleration, the horn sounds like its about to die out. I was furious.

  Business Response

  Date: 04/28/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 04/28/2025

  I have reviewed the business response. The Auto Shop that I went to Address is

  Calliber Collision
  ******************************************************************;

  I reviewed the photos from the business response and those are actually some Photos that I took pictures of That kept coming on my vehicle the day I was at Calliber Collision April 15th before I pulled out of the garage and after, and which were some of my concerns that I spoke to staff about before I left and they claimed it was normal for all vehicles to do that when you start a vehicle. The emergency park light stayed on. 

  Customer Answer

  Date: 04/28/2025

  Before my vehicle was taken to Calliber Collision and accident, I was able to work 6 to 7 days a week out of my truck per week. The way my vehicle is now it was not like that before. I was able to drive my truck safely and to take passengers to her from the destination, safely. 
  Now my vehicle is not safe to drive, Im unable to drive. Nothing is holding my engine up. My mounts are missing. My vehicle was not jerking back-and-forth before drop off, my acceleration RPM was not doing what it is doing now. My emergency park light was not on before drop off, My antenna was not broken before drop off.  Nothing was wrong with my motor before a drop off. 

  Attached is how my under my vehicle looked before drop off. My parts were fine and Intact. 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2025 ***** CX5 dropped off for repair Thu 4/17/25@8:30am at Caliber Collision (SHOP). This was an insurance claim repair I clearly stated to ****** M, (SVC-REP), that I wanted no bang out the dents with bondo filler on the damaged fender. I stated I wanted a new ***** replacement fender & parts This is a new 2025 ***** CX5 with less than ***** miles on it. ****** said that in cases like this a new OEM replacement fender is standard. That satisfied our concern. So, we signed the paperwork to have the repair performed and left. - Fri 4/18/25 SHOP called her car was ready. We arrived at 5:00pm checking the work, ****** arrived and walked us to our car. He pointed out how the technician(s) banged out the dent and filled in the remaining dents with bondo filler at which point I stopped him and told him that we will not be picking up our car that evening because the repair was not what we requested. The receptionist said that the mgr would contact me first thing Mon morning.- Mon 4/21/24@11:25am I called SHOP lacking the call from the mgr ****** answered my call and said that his manager was on a call and he would call me back as soon as he completed his call. The Managers Name is **** *.- Monday 4/21/25@11:50 ****, the manager called me, I gave **** a full recap of my experiences to date with the pertinent facts of the new ***** fender requirement for a current year 2025 ***** CX-5 with less than ***** miles on it which was confirmed by ****** stating that a new OEM fender would be standard for this type of repair. - My problem with SHOP is that the moment they realized that they we not being authorized to make the repair in the manner I required I should have been brought into the process where I would have had a better opportunity to then negotiate with the insurance company.- But SHOP not bringing me into the process soon enough, they screwed up and then made it worse by completing the repair in my opinion in a substandard manner for the newness of the car.

  Business Response

  Date: 04/28/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 04/28/2025

  The Caliber Collision center in question is Caliber Collision #**** in  ********, Fl. 

  Customer Answer

  Date: 04/30/2025

  The business asked for information on the particular Caliber Collision Center.  It is Caliber Collision #****, *************************************.

  Business Response

  Date: 05/09/2025

  The  ********, Fl center has been notified of the  complaint and will be reaching out to the customer with a resolution. 

  Business Response

  Date: 05/09/2025

  Geico and our management have spoken with this customer in regard to his concerns.  We have escalated this to Geico again to see if they will approve replacing the fender.  They have spoken with the customer twice already and have denied replacing the fender. 
  
  Thanks
  
  ******* ******
  Regional Manager of Operations-***************

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hit a tire rubber in the road which caused problems with my radiator. It was so much confusion with them and the insurance company. They fixed the small radiator on my car and finally gave it back to me after 50+days. I went out of town got to my location had to add radiator fluid to my car. Not thinking anything made it back home went about 50 miles away from the house radiator leaking again this time worse. I called caliber collision spoke with an agent and was told to add radiator fluid. Sat in front of auto zone for 2and a half hours waiting for the car to cool down. Employee poured the radiator in. Soon as I drove away radiator came flooding out and I made it across the street. My car then shut down on me. A couple of days passed and I had it towed back cc. They didn't know what was happening with my car so they brought it somewhere else for help. Of course they didn't know either what was going on with the car so they told me it was the water pump and the thermostat which costed 3500. Got the car back and still leaking fluid. Caliber collision didn't do their dudeligence and check all the components of front end damage and if the pressuretest was done they would have seen it was leaking somewhere else. Not only was the small radiator busted but also the main radiator as well. I have reached out to corporate and still didn't get any resolution. Because of them I had to pay 3500 for no reason at all.

  Business Response

  Date: 04/28/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 04/30/2025

  I have reviewed the businessresponse the caliber collision is in hwy 6 15569 SH 6
  ******************
  ************

  This was from May 2024 and because they did not do their due diligence I came out of pocket 3500.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally filing a complaint against Caliber Collision, ***************************************, for multiple incidents of negligence, substandard repairs, and procedural failures involving our 2024 ********** Atlas Cross Sport.Upon pickup, my wife was informed the vehicle had already been released to her father without our consent. He is not listed on the repair order or title, making this a serious breach of protocol and liability risk. Additionally, no final inspection or photos were taken prior to release, as confirmed by the releasing associate and ** ******.Shortly after, we discovered new damage large dents on the passenger-side doors that were not present when dropped off. We also noted serious repair flaws: bubbling paint, cracked VW emblem, bumper-fender misalignment, and broken bumper clips. ****** acknowledged protocol lapses and agreed to correct all issues.However, after weeks without updates, we were told the door damage now required a separate claim. ****** later speculated the damage was from an animal an illogical claim given the damage location. He again agreed to repair and order parts, but weeks later, we learned the parts were never ordered, and the process was reset.Worse, a certified ** dealership found broken parts left inside the engine bay and confirmed the bumper was improperly installed, posing a serious safety risk due to misalignment. These findings were documented with photos and video.We are requesting:Immediate, no-cost repairs using OEM parts A rental vehicle during repairs Refund of our $1,000 deductible Reimbursement of $241.68 for *** diagnostic services A formal investigation into Calibers practices Public listing of this complaint via BBB channels All documentation can be provided upon request. We seek a fair, timely resolution to this serious matter.

  Business Response

  Date: 04/28/2025

  The *************, ********* has been notified of the complaint and will be reaching out to the customer with a resolution. 

  Business Response

  Date: 04/28/2025

  I spoke to ******* on 4/22/25 and he stated he had it taken care of. In the past when he brought vehicle by I explained to him vehicle had been involved in another collision and would have to have a claim filed. I explained it looked like and animal was hit because hair was under the passenger door molding and lack of scratches. He said he would call in a claim and I would cover his deductible, but a collision had happened after the delivery of the vehicle. He called Geico and tried to file a claim for same repair already performed and they stated shop would handle. Geico called me and I stated the vehicle had been in another impact on top of the new panels replaced. They stated they would speak with him and he could file another claim. I spoke to him after this and he did not want to proceed with repairs on 4/22/2025 at 2:00 PM. 
  
  ****** *****
  General Manager