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Business Profile

New Car Dealers

Twin City Toyota

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Twin City Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see

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Twin City Toyota has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a vehicle from this dealership and it started having issues so I took it back up to them and they assured me everything was working okay but it was not. I have no heating or air conditioning. They were supposed to call me back and never did. I took it to an Infiniti dealer and there&#**;s multiple issues and I can&#**;t drive the vehicle. There&#**;s an extended warranty that doesn&#**;t cover anything.

      Business Response

      Date: 07/08/2024

      I have reviewed the customers file for the 2015 Infinity that was purchased on October 21st, 2023 and here is what I found.  First, when the customer purchased the vehicle, she elected to purchase it AS-IS, in lieu of the two month / two thousand mile powertrain warranty to get an additional  $500 discount.  The customer did purchase a powertrain warranty  for 24 months and an additional ****** covering  the motor and drivetrain.  When a customer chooses an older, high mileage vehicle, they are assuming the risks of future breakdowns.  The first time she even brought the vehicle back was after 2 months of ownership, which is outside our dealership coverage if it was purchased with our powertrain warranty.  If the customer is not happy with the service contract she purchased, she can cancel it.  

    Twin City Toyota is NOT a BBB Accredited Business.

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